Stephanie Lee Candles, Inc.

Product Shipping and Purchase Policies, and Product Safety Guide



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Product Shipping and Purchase Policies, and Product Safety Guide
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Stephanie Lee Candles, Inc.
 
Shipping Policies
 
 
Thanks for your orders!
 
We do not ship to any international locations!
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Shipment to Alaska and Hawaii are subject to additional charges.  Please contact us for a freight quote.
 
Products we have in stock will be shipped in 3-5 business days in most cases, out-of-stock items will ship within 8-15 business days (sooner if possible).  We will do our best to ship as fast as possible.     
 
 
Shipping Policy-USPS Parcel Post or DHL ground.  The nature of shipping costs is changing from day to day because of the cost of oil.  Therfore all our products shipping costs are subject to reasonable change without notice.  Minimum shipping fee for orders is $10.  The shipping fees for each additional item are listed in the Shop Online section by item.  Double the shipping rate listed in the Shop Online section if you want USPS Priority Mail.  If you want your item shipped overnight please call for shipping rates 208-346-0291. 
 
Payment must be made before we ship.  In stock items ship within 3-7 business days.  Other orders including special/custom orders ship in 8 to 15 business days (in most cases less than 10 business days).
 
Sales tax may be charged on all orders.
 
Sales tax (based on net sales amount) must be collected based on your state/city/county sales tax laws. Please call SLC for sales tax rates for your area, or simply add the rate to your order along with the shipping charges. SLC will verify sales tax rates for your area.
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Payment Methods

All payments for products
, tax, and shipping are required at the time you order your products. Please make checks payable to Stephanie Lee Candles, Inc.  All checks must clear our bank before your order is shipped.

Credit cards or debit cards are accepted through PayPal only.
We accept the following  credit cards for online payments: MasterCard, Visa, and debit cards.  Again, all credit card and debit card payments are accepted through PayPal only!  You can pay through the PayPal link associated with each item or items you order when you check out, or SLC will send you an invoice through PayPal.
 
The invoice is sent to the email address you provide to SLC. You will need to pay the invoice before your product is made, shipped, or delivered (delivery is available to party hosts in San Antonio, Texas, only). 
 
To purchase a Stephanie Lee Candles item, add the item to your shopping cart in the 'Shop Online' section of this site, OR you may also call 1-208-346-0291 to place an order over the phone.
 
If you use a credit card, your order will ship in 2-5 business days. If you pay by personal check, your order will ship 2-5 business days after we receive your check and it clears our bank.
 

Privacy Policy
 
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients, financial information including credit card numbers, expiration dates, billing addresses, etc.  Your information will not be shared with others. 
 

Stephanie Lee Candles Guaged Wick Trimmer
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Click Here to Shop Online

Stephanie Lee Candles , Inc.
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Highly Scented Votives-4 per set!

 

 

 

Candles and Other Product Safety Guidelines

 

PLEASE READ THIS SECTION - IT IS VERY IMPORTANT!

 

1.        Before you light the candle, remove all packaging materials and discard.

2.        If you have a candle with a candle in the lid, remove the plastic cover with a butter knife, and then light the candle in the lid.  Do not put the plastic cover back on unless the wax has cooled and the wick is extinguished.  If the lid has a plastic washer, remove the washer around the lip of the lid before you light the candle.

3.        Keep the burning candles in sight; never leave a burning candle unattended.

4.        Always keep candles out of the reach of children and pets.

5.     Do not place colored candles in sunlight they will fade!

6.        Keep your candles away from flammable materials.

7.        Keep candle wick trimmed to 1/8th to 1/4th of an inch at all times.

8.        If your candle smokes, extinguish flame and retrim the wick, and then relight the candle.

9.        Always remove candle wick trimmings if possible.

10.     Always burn your candle on a surface that is fire resistant.

11.     Never place candles directly on furniture or any flammable surface.

12.     Keep the candle away from matches or other lighting sources.

13.     Keep your candle away from drafts.

14.     Use a candle wick dipper or snuffer if possible to extinguish flame.

15.     Never use a candle jar that has been damaged.

16.     Discontinue use when ½ inch of wax remains, as glass may shatter.  Do not refill jars with wax.

17.     Do not allow the flame to touch the side of the jar.

18.     Jars will be hot during or right after burning,so do not touch the jar until it cools down.

19.     Never burn a candle for more than 3 hours.

20.   Read all warning and caution labels and statements!

 

Tealights: Burn tealights for a maximum of 2 hours, let the wax harden, trim the wick and then relight.  Repeat the procedure until there is less than 1/4 inch of wax left.  Extinguish and discard when it is cool.

Pillar Candles: To prevent dripping, extinguish the flame when the wax pool reaches the edge and allow candle to cool and harden before relighting.  Discontinue use when ½’ of wax remains.

Cleaning Jar Candles:  If the mouth of the jar becomes blackened, simply extinguish the flame, allow the jar time to cool, and then carefully wipe the rim with a Clean Cut Candle Wipe or a dry paper towel.  You can minimize this problem by keeping your wicks trimmed to 1/8th to 1/4th    inch.

 

Candle Storing Recommendations

*Always store your candles in a cool dry place away from direct sunlight.  The temperature should not exceed 80 degrees or fall below 32 degrees.  Exposure to moisture may inhibit relighting.

Infinity Series: Always store away from children and pets.  The crystals are poison.

When the crystals drop down the container through normal evaporation to ½ the original amount, simply add warm water to ¼” from the top, wait 5 minutes and enjoy.

 

Stephanie Lee Candles, Inc.,
 
208.346.0291
Stephanie Lee Candles, Inc.,

or e-mail at
Prices, scents, colors, and containers are subject to reasonable change without notice.
All SLC products are hand made and will have minor imperfections! 
Products are subject to being discontinued without notice.
Terms and conditions are subject to reasonable change without notice.
Copyright 2006/2007 Stephanie Lee Candles, Inc.
ALL RIGHTS RESERVED